How to Reset Phone Number and Email?

The content of this article:

• How to reset my phone number/email address on the XTrust website?
• How to reset my phone number/email on the XTrust APP?

To change your phone number and email address, make sure you have two-factor authentication enabled, that is, two of the Google Authentication, phone, and email addresses are bound.

How to Reset Your Phone Number/Email Address on the XTrust Website?

1. Log in to your XTrust account and navigate to [Personal Center] > [Security Center] in the top right corner.

   

2. In the Security Center, locate the [Change] button next to your mobile phone/email address.

   

3. Enter your new mobile phone number or email along with the verification code and security information on the page. Click "OK" to confirm.

Note: Withdrawal and C2C selling will be disabled for 24 hours after changing your contact details.

How to Reset Your Phone Number/Email on the XTrust APP?

1. Sign in to the XTrust App and access [Personal Center] > [Security Center] in the top left corner.

2. Within the Security Center, find the [Change] option next to your current mobile phone/email.

   

   

3. Input your new contact information and necessary verification codes on the page. Submit the changes by clicking "Submit."

Note: Withdrawal and C2C selling will be temporarily disabled for 24 hours after updating your contact details.

Reminder: Ensure two-factor authentication is enabled before making any changes to your phone number or email on XTrust.